Cancellation Policy

General medical appointments: 

• 24 hour minimum cancellation.  If you fail to give 24 hours’ notice you will be charged the full appointment fee. This includes Shared Medical Appointments. 

Allied health 

• 72 hour minimum cancellation.  If you fail to give 72 hours’ notice you will be charged the full appointment fee. This includes Shared Medical Appointments. 

Specialist appointments: 

• 48 hour minimum cancellation.   If you fail to give 48 hours’ notice you will be charged the full appointment fee. 

These fees are an out of pocket expense and you are unable to receive a rebate from Medicare or private health funds. 

We understand that there are times when you might miss an appointment and will be unable to call due to an unforeseen emergency.  Please advise us by close of business and in this circumstance the fee will be waived. 

Growlife Medical has implemented this policy in order to provide the best service to our clients. We need to be mindful of the time the health professional has set aside for you. For instance, when you do not call and cancel an appointment, you may be preventing another patient from receiving much needed treatment. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule an appointment for you due to a seemingly “full” appointment book. Please understand that the intent of the policy is to aid us in offering a high standard of care to you, our clients, and that this policy is in place to help us achieve that goal. 

We pledge to do our part to keep our schedule moving as efficiently as we possibly can. 

We value you as a patient and appreciate your understanding and cooperation.